Housekeeping Department

House-keeping is one of the largest departments of the hotel. which is responsible for creating cleanliness, maintenance and safe environment. By providing the maximum comforts to the guest, it maintains the standard of the hotel which contributes the hotel in achieving maximum profit by selling the rooms. It is also regarded as the Eye and Ear of the management from where the main revenue income is generated.The House-keeping department in a hotel is responsible for creating a "Home away from Home" environment for the guest. The facilities provided by house-keeping department turn an ordinary hotel to a tourism establishment. Among the various revenues, the sale of rooms constitute a minimum of 50%. The house-keeping department creates the facilities, services in the room and that is what a tourist hotel is selling. House-keeping department deals with providing cleanliness, comfort and aesthetic value of any place is the cleaning of the guest room, corridors and public areas in a hotel to ensure that the standard of the hotel is maintained. This unit does decor and design, room layout, selecting proper linen, curtains, carpets, flower arrangement etc.

The management of House-keeping is influenced by factors like size, type, standard and location of the hotel. Since a reasonable standard of cleanliness, comfort and service is expected at the lowest possible cost, in respective of the size of the hotel, the standard of house-keeping department plays a vital role in keeping or maintaining the reputation of the hotel and in finding out if the guest are satisfied during their stay or not